Shipping policy
Processing Time Orders are typically processed within 1-2 business days. During peak periods (festivals, cultural celebrations), processing may take 2-3 business days. You'll receive a confirmation email once your order ships.
Shipping Methods & Rates
Standard Shipping (4-7 business days)
- Orders under $80: $10 flat rate
- Orders $80 and over: FREE
Express Shipping (2-3 business days)
- All orders: $15 flat rate
Shipping costs are calculated automatically at checkout based on your order total and selected shipping method.
Delivery Locations We currently ship to all Australian states and territories.
Order Tracking Once your order ships, you'll receive a tracking number via email so you can monitor your delivery progress.
Handcrafted Items Please note that our Paranda, Phulkari, and other handcrafted items are made with care and traditional techniques. Minor variations in color and design are natural characteristics that make each piece unique.
Delivery Issues If your order doesn't arrive within the estimated timeframe, please contact us. We're here to help track down your package and resolve any delivery concerns.
Packaging All items are carefully packaged to ensure they arrive in perfect condition, with special attention given to delicate handcrafted pieces.
